Our Guidelines

Home – Our Guidelines

Reliability: We keep our promises and consistently deliver on time.
Integrity: We handle all client requests with professionalism, discretion, and honesty.
Client-Centered Service: Our clients’ needs come first, and we aim to provide customized solutions for their unique requests.
Innovation: We leverage technology to make our services as efficient and convenient as possible.

Service Hours: Our standard service hours are from [insert hours, e.g., 9 am to 6 pm] Monday to Saturday. However, we may accommodate special requests outside of these hours upon prior arrangement.
Scope of Services: We offer a wide range of errand services to help clients save time. This may include tasks like grocery shopping, mail pickup, and appointment scheduling. If you have a specific request, feel free to reach out, and we’ll do our best to assist.
Service Availability: Certain services may require advance notice, especially during peak times. Please make requests at least 24 hours in advance whenever possible.

Request Process: All requests should be submitted through our official communication channels, such as our website, app, or customer service line. This helps ensure we accurately capture and process each request.
Response Times: We strive to respond to all inquiries within [insert response time, e.g., 1 hour] during our service hours. Requests outside these hours will be addressed as early as possible on the next business day.
Progress Updates: We provide regular updates on the status of each errand so clients can stay informed. Updates may be sent via text message, email, or our mobile app.

Data Protection: We are committed to protecting our clients’ personal information and use secure systems to manage all requests.
Confidentiality: Our team members handle all client information with utmost confidentiality, especially for sensitive errands.

Professionalism: All team members are expected to maintain a professional demeanor in every interaction with clients.
Dress Code: Team members should dress appropriately for all errands, adhering to a neat and professional standard.
Respect and Courtesy: Our team members treat clients and their property with respect at all times.

Clear Instructions: Clients are encouraged to provide clear and detailed instructions for each errand to avoid misunderstandings.
Timely Payments: Clients are expected to settle payments promptly as per the agreed terms.
Feedback: We welcome and encourage feedback. If you have any issues or suggestions for improvement, please reach out to our customer support team.

In the rare event of a service issue or dispute, please contact our support team at [support contact]. We aim to resolve all issues fairly and swiftly, ensuring a positive experience for everyone.

Safety First: Our team follows health and safety protocols, including adherence to COVID-19 guidelines when necessary.
Personal Protective Equipment: Where applicable, team members will use gloves, masks, or other protective gear to ensure the safety of both clients and staff.

Cancellation Policy: Clients can cancel services within a specified time window (e.g., 24 hours) without any penalty.
Refund Policy: Refunds are issued on a case-by-case basis, depending on the nature of the errand and the stage of completion.

For any questions or concerns, please feel free to reach out. We’re here to help!