Administrative Representative

Are you a detail-oriented professional with a passion for organization and excellent customer service? At YPA Services, we’re looking for a motivated Administrative Representative to join our dynamic team and play a vital role in ensuring seamless operations for our clients.

About the Role

As an Administrative Representative, you will be the backbone of our day-to-day activities, handling a variety of tasks that keep our business running smoothly. You’ll be a key point of contact for clients, providing exceptional service and support while managing essential administrative duties.

Key Responsibilities:

• Client Communication: Serve as the first point of contact for client inquiries, providing timely and helpful responses via phone, email, or chat.
• Scheduling & Coordination: Manage appointment scheduling and task coordination for our field team, ensuring all errands are completed efficiently and on time.
• Data Entry & Record Keeping: Accurately maintain client records, update databases, and ensure all information is up to date.
• Document Management: Assist with the preparation, organization, and filing of essential documents, including invoices, contracts, and reports.
• Customer Support: Handle client feedback, resolve any service issues, and escalate complex cases to the appropriate team members when needed.
• Task Prioritization: Quickly assess and prioritize tasks to maintain smooth daily operations, addressing urgent requests as they arise.
• Internal Communication: Collaborate with other team members and departments to ensure cohesive service delivery and client satisfaction.

What We’re Looking For:

• Strong Organizational Skills: You can juggle multiple tasks without missing a beat and have a keen eye for detail.
• Effective Communication: You are an excellent communicator, both verbally and in writing, and can interact with clients in a professional and friendly manner.
• Problem-Solving Abilities: You are proactive and can handle unexpected issues calmly and efficiently, finding solutions to meet client needs.
• Tech Savvy: Comfortable with using various digital tools, including CRM systems, email platforms, and office software (e.g., Microsoft Office, Google Workspace).
• Customer Service Experience: Previous experience in a customer-facing or administrative role is a plus, as it shows you understand how to prioritize client satisfaction.
• Adaptability: You thrive in a fast-paced environment and can adjust to changing priorities with ease.

Why Join YPA Services?

• Remote-First Company: Enjoy the flexibility of working from anywhere while staying connected with our highly collaborative team.
• Growth Opportunities: We believe in investing in our team members and offer ongoing training and career development programs.
• Supportive Work Environment: Be part of a friendly, supportive team that values collaboration, open communication, and innovation.
• Make an Impact: Your role is essential to our clients’ experience, helping them save time and manage their daily tasks efficiently.

Perks and Benefits:

• Competitive salary and performance-based bonuses
• Flexible work hours with the ability to work remotely
• Access to professional development and training programs
• Paid time off and health benefits (optional based on location)

Ready to Make a Difference?

If you’re an organized, proactive professional who thrives in a dynamic environment, we’d love to hear from you. Apply today to join YPA Services as an Administrative Representative and help us deliver top-tier service to our valued clients!